THE way we serve people defines not only our relevance today, but also our legacy for generations to come, says Southern Province Minister Credo Nanjuwa. Speaking, Wednesday, at the 11th Zambia Annual Customer Experience Conference at Avani Hotel, organised by the Chartered Institute of Customer Management (CICM), Nanjuwa said customer experience is no longer a peripheral concern, but sits at the core of how trust is built, how value is delivered and how inclusive growth is driven. “Whether in government, business or civil society, the way we serve people defines not only our relevance today, but also our legacy for generations to come. As government, we are deeply committed to enabling this revolution. We are investing in digital infrastructure, supporting...
