Barclays Bank Zambia Plc has been named the 2019 Best Retail Bank and Best Corporate Bank by International Business Magazine.
And the magazine has also named Barclays Zambia Managing Director Mizinga Melu Zambia’s Banking CEO of the Year.
Commenting on the awards, Melu hailed the achievement as another confirmation of Barclays’ commitment to delivering exceptional customer service.
“We are extremely delighted to be recipients of these prestigious awards. This is yet another confirmation of our commitment to delivering exceptional customer service across all our products and services”. As we transition from Barclays to Absa, we remain intensely focused on serving our customers with best in class service and we will continue to put our customers and clients at the centre of everything we do, as this forms the foundation of how we operate on a daily basis,” Melu said in a press release issued in Lusaka.
And Barclays Bank retail director Harton Maliki said the Bank was proud to be a recipient of the Best Retail Bank award as this demonstrated the positive direction it had taken in changing its retail strategy.
“With an investment of over K70 million in technology, the Bank continues to invest in delivering banking solutions that are tailored for our diverse customers needs. We will continue to look at introducing innovative and convenient banking solutions as well as partnering with other organizations to accord banking and financial services to the majority of citizens,” said Maliki.
International Business Magazine is a pioneer flagship journal brand seeking to motivate, choose among best talents, develop key policies, and bring out innovative deals among diverse spectrum of Industries complying with business, financial and other lead markets.
Since its inception last year, the magazine has had many coveted clients across the globe from the Middle East, Africa, the Americas, Asia, and Europe as well.
The publication extensively promotes flagship talent bearers from across the globe and thus leads an inspirational leadership firebrand.
Its entire award process is strictly supervised by expert panelists comprising of key subject matter experts taking extensive care in providing true in-depth analysis and review based on the performances.
Additionally, Barclays was also crowned winner of this year’s Customer Experience Organization of the Year award by the Zambia Chartered Institute of Customer Management.