THE Zambia Consumers Association (ZACA) has urged ZICTA to put rules in place that will compel Mobile Service Providers to compensate consumers who incur losses and interruptions due to poor network services. And the association says it’s disappointed with government’s decision to introduce a levy on mobile money transactions as per the 2024 National Budget. In a statement, Monday, ZACA Executive Secretary Juba Sakala said it is high time ZICTA acted on the consumers’ complaints about the poor services provided by mobile service providers. “Of late, consumers have been complaining about poor Internet service provided by mobile service providers. As Zambia Consumers Association (ZACA), we have received a number of complaints in the recent past from consumers that the services...