AIRTEL Zambia says it will compensate customers who were affected by the network and service outage experienced on the night of December 7, 2023. And Airtel has assured customers that the money saved on its mobile money platform is safe as all the service provider’s network and IT systems are well integrated. This comes after ZICTA directed the service provider to compensate all subscribers within five days due to the recent intermittent network and service outages on the Airtel network. In a statement, Friday, ZICTA Corporate Communications Manager Hanford Chaaba disclosed that the authority had also directed Airtel to urgently put in place measures that would ensure that such outages were averted and submit to it a long-term plan to...

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