OVER the past few weeks, news of Standard Chartered Bank’s decision to sell its wealth and retail banking business in Zambia has sent waves of anxiety through its long-standing customers. The bank’s clarification that it is not exiting the Zambian market entirely provides little comfort to those who feel betrayed, particularly those who lost substantial investments in the offshore bond marketed to them under the bank’s now-disappearing wealth management division. The outcry from these customers deserves the utmost attention, and Standard Chartered Bank must recognize that neglecting these grievances will only erode trust in the institution. For a bank that has operated in Zambia for close to 120 years, Standard Chartered holds a unique position of trust. Many of its...