by Abraham Kalito on 16 Jul 2018by Sipilisiwe Ncube on 13 Jul 2018by Abraham Kalito on 13 Jul 2018by Mukosha Funga on 13 Jul 2018
- Goal Diggers
by Abraham Kalito on 16 Jul 2018by Sipilisiwe Ncube on 12 Jul 2018by Abraham Kalito on 11 Jul 2018by Mirriam Chabala on 11 Jul 2018
- Editor's Choice
by Percy Chanda, UPND on 15 Jun 2018by Elias Munshya on 11 Jun 2018by Akashambatwa Mbikusita-Lewanika on 31 May 2018by Chibamba Kanyama on 25 May 2018
by Diggers Editor on 14 Jul 2018by Diggers Editor on 12 Jul 2018by Diggers Editor on 11 Jul 2018by Diggers Editor on 10 Jul 2018
by Mirriam Chabala on 13 Jul 2018by Chense Chola on 7 Jul 2018by Mirriam Chabala on 22 Jun 2018by Felix Kashweka on 30 May 2018
- Guest Diggers
by Sampa Kabwela on 14 Jul 2018by Chibamba Kanyama on 9 Jul 2018by Netsanet Belay - Amnesty International on 25 Jun 2018by Kalaki on 24 Jun 2018
Vodafone’s Declining Service DeliveryBy Michael Chishala on 9 Mar 2017
When Vodafone came on the Zambian market last year 2016, there was much excitement as many of us Internet “power users” expected a great service at very competitive pricing. This was because of great dissatisfaction with expensive local Internet services which were (and still are) largely unreliable, slow and unstable.
Vodafone came with a bang in those first 3 months. I bought their Mi-Fi device and thoroughly tested their 4G Internet service and it was better than all their competitors. Their service was fast with real time live video streaming, reliable, stable and extremely affordable. I did my first review of their service on my blog, and they came out tops in my review, despite a few issues here and there.
Sadly, Vodafone have gone down the path of most Zambian companies providing data services in failing to maintain the high standards they set. Their service is now rather annoying, for a company dedicated to providing data only services to a small market such as Zambia with limited Internet penetration. You may have to think twice before acquiring their services and the following are the reasons for my assessment:
1. The Vodafone Internet connection and speeds are often unstable. You can be browsing at lightning speeds for 2 hours and suddenly the speed drops to a crawl and even simple web pages fail to open. The connection often drops for up to 20 minutes at a time for unexplained reasons. It is greatly infuriating to say the least.
2. Their signal is not uniform all over Lusaka. There are parts of Lusaka where the signal is weak, goes off or is very unstable. For example in Nyumba Yanga, Woodlands, Ibex Hill, Emmasdale, parts of Rhodes Park (eg near the Supreme Court), etc. I have tested their service extensively in many areas and it is simply not satisfactory. But in some areas like Manda Hill and Arcades, the signal is strong, consistent and fast.
3. Their Huawei Mi-Fi gadgets are very poor quality. My gadget keeps rebooting itself (for whatever reason) and I was told (off the record) by some Vodafone employees that the white ones have been especially problematic, compared to the black ones.
4. I have consulted with many of my friends who use the Vodafone service and most of them are as unimpressed as I am.
5. There are far fewer outlets to buy Vodafone airtime, compared to their competitors who also offer voice services.
6. They still do not have special rates for night and weekend browsing. One of their competitors for example has a 1.5GB night bundle for about K10 and a 4.5GB weekend offer for about K60.
7. Their Android App sometimes requires you to login again when you are checking your balance, by sending you an sms with a code to enter. Why doesn’t it permanently log you in the first time?
8. To change the password for the Mi-Fi or Wireless Router (just in case an unauthorised person keeps connecting) is a hustle. You have to use the gadget’s IP address (if you know what that is and how to get it) then log in to some web interface and follow instructions.
I think Vodafone needs to go back to the drawing board. There is no excuse for failure to maintain the high standards they set in 2016. I have ended up having the Mi-FI gadget sitting unused for weeks on end and I have gone back to their competitors even though they charge more. At least they are more stable and reliable, despite their own issues.
About Michael Chishala
Michael Chishala is a Zambian blogger, Engineer and ICT Specialist in web and database programming.
Email: michael [at] zambia [dot] co [dot] zm.
- David Wightman is wrong about death penalty - 6 May 2017
- Vodafone’s Declining Service Delivery - 9 Mar 2017
- My Money My Data: Why should Internet bundles expire? - 1 Mar 2017
Subscribe for email alerts
Weekly Most Digged
ArchivesAug0 PostsSep0 PostsOct0 PostsNov0 PostsDec0 Posts
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- November 2016
- October 2016
The News Diggers
Deputy News Editor
Plot No. Lus/9812/649-MC8
off Alex Chola Road
P.O. Box 32147
Telephone or WhatsApp:
+26-097-7708285, 095-3424603, 096-5815078
diggers [at] diggers [dot] news
editor [at] diggers [dot] news
Send this to a friend