MULTICHOICE Zambia has confirmed the closure of its ECL, Rekays, East Park and Manda Hill branches. In response to a press query, Multichoice stated that the objective of the closure was to optimise and integrate customer experience in line with its mission to deliver value to its customers by making great entertainment more accessible through cutting edge technology. “MultiChoice Zambia recently implemented a business optimization process which led to the restructuring of its branches while migrating service to its full-service centre agencies. The impacted branches were ECL Kitwe, Ndola Rekays, East Park, and Manda hill in Lusaka. The objective of this action was to optimise and integrate customer experience in line with the mission to deliver value to customers by...