NHIMA Senior Public Relations Officer King Syacika says members should expect better the system to operate better after the completion of the upgrade. And Syacika says only 136,000 members out of the registered 3.7 million members have accessed membership cards. Recently, NHIMA experienced challenges in processing claims on its system and encouraged members to use manual claims during the meantime. In an interview, Friday, Syacika confirmed that the issues had now been resolved. “We finished everything and were successful. At the moment, everything is back to normal and we’ve been monitoring the performance for the past 48 hours. Our customers should expect better system operations, and faster in terms of the system. We’ve sent out SMSs because we have some...